Online Store — Customer Guide

How to browse, buy, and manage your orders on the BNF Asia website.

For shoppers
Step 1 Browse Find products
Step 2 Cart Review items
Step 3 Checkout Pay & ship
Step 4 Confirm Email & invoice
Step 5 Track Follow delivery

1 Browsing the store

BNF Asia storefront home page with hero banner and featured products
Home page — Promotions, featured products, and shop-by-category cards.

Product catalog — step by step

  1. Click All Categories or Products in the header.
  2. Use the sidebar to filter by category, deals, or price.
  3. Search by name or SKU in the header search bar.
  4. Click Clear all on filter chips to reset.
  5. Click a product to open its detail page.

Use the sidebar and filters on the products page:

  • Category Bedroom, Cabinets…
  • Deals Sale, New, Best
  • Price Max budget
  • Search Name or SKU

Filter chips appear above the grid when filters are active. Click Clear all to reset.

Product catalog with sidebar filters and product grid
All Products — Use the sidebar category tree, deals filter, price cap, and header search to narrow results.

Product cards

  • Open product Click image/name
  • Quick view Eye icon
  • Wishlist Heart icon
  • Compare Up to 4 items
  • Add to cart Default variant

Compare products

Marked products appear on /compare with price and availability side by side.

Collections and bundles

Storefront collections page
Collections — Curated product groups from the store catalog.
Storefront bundles page
Bundles — Multi-item offers; use Add all to cart on a bundle page.
  • Collections (/collections) — Curated product groups
  • Bundles (/bundles) — Multiple items; use Add all to cart

2 Product detail page

Product detail page with images, variants, and add to cart
Product page — Select a variant, check stock, read reviews, then add to cart.

Images

Click the main image to zoom.

Variants

Select a finish or size (e.g. Walnut / Oak) before adding to cart. Price and stock update for your choice.

Stock messages

  • In stock — Available to order
  • Only X left — Low stock warning
  • Out of stock — Use Notify me for a restock email

Notify me (back in stock)

When out of stock, enter your email on the product page and click Notify me.

Installation

Some items offer optional installation at checkout.

Reviews

Read approved reviews. Verified buyer badge shows on purchase-verified reviews.

  1. Enter name, rating (1–5), and comment
  2. Optionally add up to three photo URLs
  3. Submit — appears after store approval

Recently viewed

Items you opened earlier appear at the bottom of the product page.

3 Cart and wishlist

Shopping cart page with line items and checkout button
Cart — Review quantities and subtotal, then proceed to checkout. The header cart icon also opens a mini-cart drawer.

Full cart

Review items at /cart. Signed-in customers can sync the cart to their account.

Abandoned cart email Recovery links restore your cart. A discount code may be included when the store runs a promotion.

Wishlist

Customer wishlist page
Wishlist — Saved products; syncs to your account when signed in.

Heart icon on products. View at /wishlist.

Compare

Product compare page
Compare — Up to four products side by side.

4 Checkout

One page with collapsible sections: Contact, Fulfillment, Payment, and Order summary.

Before you start You need items in your cart. If guest checkout is disabled, you must sign in first.
Checkout page with contact, fulfillment, and payment sections
Checkout — One page with collapsible sections for contact, delivery or pickup, payment, and order summary.

Contact

  • Email (required) — Confirmations and tracking
  • Phone (optional)

Fulfillment

Home delivery

  1. Pick a saved address or enter a new one
  2. Country, street, city, province (PH) or city + postal code (international)
  3. Choose a shipping option if multiple rates appear
  4. Review totals — payment methods update by country

Store pickup

Select a pickup location. Shipping is free.

Order notes

Delivery instructions when enabled by the store.

Payment methods

💵
Cash on delivery Pay on delivery (Philippines)
📱
GCash / Maya Online via PayMongo
💳
Credit / debit card International via Stripe
📅
Installment / BNPL Store contacts you
💬
Support-assisted Quote confirmed in chat

Promo codes

Enter code → Apply → discount appears in summary if valid.

Test mode

Test mode banner A banner at the top means payments are in sandbox — not real charges.

5 After you order

Order confirmation

  • Order number — save this
  • Items, totals, payment method
  • Create account option for guest buyers

Confirmation email

Includes order details and a PDF invoice attachment when email is configured.

Track order

At /track-order, enter order number and checkout email for status, timeline, and tracking.

Track order page with order number and email fields
Track Order — Available from the header or /track-order. No account required.

6 Your account

Customer login page
Login — Sign in with your email and password; use Forgot password if needed.
Customer registration page
Register — Create an account for order history and saved addresses.
  1. Click Account → Register or Login.
  2. Enter email and password; use Forgot password if needed.
  3. Open Account from the header for orders, addresses, and settings.
Customer account page with order history and profile options
Account — Order history, saved addresses, password, and marketing preferences.
  • Order history Buy again, invoices
  • Addresses Save & default
  • Security Password, emails
  • Order chat Support-assisted

Order actions

  • Buy again — Re-add items to cart
  • Download PDF invoice
  • View invoice — Printable on-screen version
  • Cancel / Return — Submit request when allowed

7 Policies and help

Help center page
Help center — FAQs, contact details, and support links.

Footer links: About, Help / Contact, Warranty, Returns & Refunds, Store locator.

8 Tips & FAQ

Do I need an account?
Guest checkout often works. An account gives order history, saved addresses, and wishlist sync.
Why was my promo code rejected?
Check minimum order, dates, and usage limits.
Why can't I pay with GCash?
PayMongo must be enabled. Only methods shown at checkout are available.
How do I cancel an order?
Open the order in your account and submit a cancel request if offered.
How do I get an invoice?
Account → order → Download PDF, or check your confirmation email.
I forgot my password
Use Forgot password on the login page.

9 Getting started checklist

New to the store? Work through these steps:

First purchase

  1. Browse products and use filters or search
  2. Open a product, select a variant if needed, add to cart
  3. Complete checkout (guest or signed in)
  4. Save your order number and track delivery

With an account

  1. Register and sign in
  2. Save a default delivery address
  3. View order history and download invoices
  4. Use wishlist and buy again for repeat orders

Need help?

Use Track order first, then the Help page or your confirmation email for support.